ORIWHIZ Return Policy
Returns, Refunds and Exchanges
Only parts in new, unused condition may be returned to ORIWHIZ. Make sure to inspect your parts carefully upon receipt. Please make sure you test the part by connecting it to your device before you make any installation attempt. Absolutely no refunds will be issued after 180 days of the original receipt date. ORIWHIZ wants you to be happy with your purchase and is pleased to provide you with a 12 months Warranty (for defectives) on all our repair parts (excluding consumables), provided there is no physical damage. (examples of physical damage include but are not limited to: scratches, damaged LCD, torn flex cables, super glue, adhesives etc.) A refund to the original form of payment for the current cost of the part(s) can be done if the item is within 30 days from the original receipt date. If the defective item being returned is outside of 30 days, only an exchange or store credit (gift card) will be issued at the current cost of the item.
All parts returned to ORIWHIZ for a refund will be subject to a 15% restocking fee (15% or a $5 minimum). (NO EXCEPTIONS). You must contact ORIWHIZ, by completing the Contact Us form or via email, to obtain a return authorization (RMA). A Return Authorization number does not imply that credit or an exchange will be issued. It is only an authorization to return a part to us for evaluation. Any part returned to ORIWHIZ without the proper authorization or paperwork will either incur a restocking fee of 25% ( 25% of the part or $5 minimum). We reserve the right to reject any return based on its condition or non-compliance with our return policy. ORIWHIZ is not responsible for parts returned without an authorization form. Any part returned to ORIWHIZ without the proper authorization and paperwork included will either incur an additional restocking fee or be returned to the sender at their own cost. All return requests are handled on a case-by-case basis.
ALL shipping costs are non-refundable and we do not offer any return, refund, or exchange on the repair tools/adhesives that we sell.
Return Shipping Cost and Insurance
Shipping and insurance costs associated with returns are firmly the responsibility of the sender. Any packages sent back to ORIWHIZ via Undeliverable/Return to Sender method will be charged the additional shipping cost in the amount of $4.99-$9.99 depending on the final cost incurred. As the return shipper you are responsible for making sure that the return package arrives to us safely and without damage. ORIWHIZ does, however, share the shipping costs associated with a return for a replacement. The customer is responsible for the return shipping and insurance (WE DO NOT ACCEPT C.O.D.DELIVERIES), while ORIWHIZ will handle the costs associated with shipping the replacement part(s). We cannot offer everyday low, competitive prices, and absorb the full cost of handling return shipments.
If you have placed an order and need to cancel it for any reason please contact us immediately by phone and email. Once an order is in shipped status it cannot be canceled. All cancellations will incur a 10% or $2.50, whichever is greater, cancellation fee. All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to apply these changes free of charge after a certain point.