ORIWHIZ Return & Refund Policy

Returning Item(s) for any reason

Items shipped from oriwhiz.com can be returned within 30 days of receipt of shipment for any reason. The item(s) receive date is the date that is indicated on the official shipping carrier’s website.

It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

Only parts in new, unused condition may be returned to ORIWHIZ within 30 days for the 30 days refund guarantee. Your return label will require you to return the item at your own expense. 

If you return a defective, damaged, or incorrect item because seller's mistake, you’ll be refunded the full postage cost, as well as your Import Fees Deposit, once your return is processed. Buyers should prepay any return shipping cost, which will then get reimbursement after the seller receives the item(s). Please communicate directly with the seller to confirm the shipping carrier before returning your item(s), and please keep your shipping receipt or invoice for further reimbursement. The item(s) must be returned in the same exact condition as when it was delivered.

Returns, Refunds, and Exchanges

Please make sure you test the part by connecting it to your device before you make any installation attempt. Absolutely no refunds will be issued after 30 days of the original receipt date. ORIWHIZ wants you to be happy with your purchase and is pleased to provide you with a 12 months Warranty (for defectives) on all our repair parts (excluding consumables), provided there is no physical damage. (examples of physical damage include but are not limited to: scratches, damaged LCD, torn flex cables, super glue, adhesives, etc.) A refund to the original form of payment for the current cost of the part(s) can be done if the item is within 30 days from the original receipt date. If the defective item being returned is outside of 30 days, only an exchange or store credit (gift card) will be issued at the current cost of the item.

You must contact ORIWHIZ, by completing the Contact Us form or via email, to obtain a return authorization (RMA). A Return Authorization number does not imply that credit or exchange will be issued. It is only an authorization to return a part to us for evaluation. Any part returned to ORIWHIZ without the proper authorization or paperwork will either incur a restocking fee of 25% ( 25% of the part or $5 minimum). We reserve the right to reject any return based on its condition or non-compliance with our return policy. ORIWHIZ is not responsible for parts returned without proper authorization. Any part returned to ORIWHIZ without the proper authorization will incur an additional restocking fee or be returned to the sender at their own cost. All return requests are handled on a case-by-case basis.

ALL shipping costs are non-refundable and we do not offer any return, refund, or exchange on the repair tools/adhesives that we sell.

Return Shipping Cost and Insurance

Shipping and insurance costs associated with returns are firmly the responsibility of the sender. Any packages sent back to ORIWHIZ via Undeliverable/Return to Sender method will be charged the additional shipping cost in the amount of $4.99-$9.99 depending on the final cost incurred. As the return shipper, you are responsible for making sure that the return package arrives at us safely and without damage. ORIWHIZ does, however, share the shipping costs associated with a return for a replacement. The customer is responsible for the return shipping and insurance (WE DO NOT ACCEPT C.O.D.DELIVERIES), while ORIWHIZ will handle the costs associated with shipping the replacement part(s). We cannot offer everyday low, competitive prices, and absorb the full cost of handling return shipments.

Order Cancellations

If you have placed an order and need to cancel it for any reason please contact us immediately by phone and email. Once an order is in shipped status it cannot be canceled. All cancellations will incur a 10% or $2.50, whichever is greater, cancellation fee. All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process, we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to apply these changes free of charge after a certain point.

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Shipping Method

• Check the shopping cart to find the logistics time in your country
• Standard shipping:USPS,LWE,CNE,China Post
• Expedited by Air:DHL,FedEX,UPS,EMS,TNT
• Shipping fee: Free shipping for orders over $100; Free Expedited by Air for orders over $300; others check in your shopping cart.
• Note: There may be a certain delay in delivery due to holidays and strikes.